Monique

At Nicole’s Dolls House, we aim to get your order to you as quickly and safely as possible. Below is everything you need to know about our delivery process:

Order Processing:

• All orders are processed within 7 business days. This includes verifying your order, packing, and preparing it for shipment.
• Orders placed over the weekend or during public holidays will be processed the next business day.

Shipping Rates:

• Standard UK Shipping: [Free Shipping on Orders Over £100.00)
• International Shipping: Rates vary by location.
• Shipping costs will be calculated at checkout.

Delivery Times:

• UK Deliveries: Typically arrive within 3-5 business days after processing, depending on your location.
• International Deliveries: Delivery times will vary depending on the country and shipping method selected.

Click & Collect:
Some orders can be picked up directly from our salon if you prefer to skip delivery or live nearby. Simply select “Click & Collect” at checkout!

Track Your Order:
Once your order has been dispatched, you will receive a tracking number to monitor your package’s journey.

Need Assistance?
If you have any questions about your delivery or need to make changes to your order, please feel free to contact us at hi@nicolesdollshouse.com. We’re here to help!

Synthetic Wig Return Policy

At Nicole’s Dolls House, we take great pride in providing you with high-quality wigs. All wigs are carefully inspected before shipping to ensure they meet our high standards. However, if for any reason you're not satisfied with your purchase, please review our return policy below:

Returns & Exchanges:

• We accept returns or exchanges within 14 days of receiving your wig.
• Items must be unused, unwashed, and in their original condition. The wig should be in its original packaging with all tags and labels intact.
• For hygiene and safety reasons, wigs that have been worn, altered, or removed from their original packaging cannot be returned.

How to Return or Exchange Your Wig:

1. Contact us at hi@nicolesdollshouse.com within 14 days of receiving your wig.
2. Provide your order number and the reason for return or exchange.
3. We will send you instructions on how to return the wig.
4. Once we receive the returned item and confirm it meets our return criteria, we will process your refund or exchange.

Shipping Costs for Returns:

• Customers are responsible for the return shipping costs unless the wig is defective or damaged upon arrival.
• We recommend using a tracked shipping service for returning your wig to ensure it arrives safely.

Refunds:

• Refunds will be processed to the original payment method once the return is confirmed.
• Please allow 5-7 business days for the refund to appear in your account.

Exchanges:

• If you wish to exchange your wig for a different style, colour, or size, please contact us, and we’ll be happy to arrange an exchange.

Damaged or Defective Wigs:

• Although all wigs are thoroughly inspected before shipping, if your wig arrives damaged or defective, please contact us immediately. We will assist you with a replacement or refund.

If you have any questions or need assistance, feel free to contact us. We're here to make sure your shopping experience is a positive one.