Shipping

Domestic Shipping Policy for Pre-Orders

Processing Time: Please note that pre-order items may take up to 3 weeks to be ready for shipment.
Shipping Time:Once your pre-order is processed, standard domestic shipping times apply.
Shipping Confirmation:You will receive a confirmation email with tracking information once your order has shipped.
Combined Orders: If you place an order that includes both pre-order and in-stock items, the entire order will be shipped together when the pre-order item is available. If you would like to receive in-stock items sooner, please place a separate order.

Cancellations: Pre-orders can be canceled for a full refund as long as the order has not yet shipped.

If you have any questions or need further assistance, please contact our customer service team : contact@nicolesdollshouse.com

International Shipping Policy for Pre-Orders

When placing a pre-order for international shipping, please be aware of the following guidelines:

Processing Time: Pre-orders may take up to 3 weeks to be processed and dispatched. This timeframe begins from the date of your order confirmation.

Shipping Duration: Once dispatched, the shipping time will vary depending on your location and the shipping method selected. Delivery times are estimates and may be subject to customs processing, which can cause additional delays.

Customs and Duties: Customers are responsible for any customs fees, import duties, or taxes that may apply upon delivery. These charges are not included in the shipping costs and vary by country.

Order Tracking: You will receive a tracking number once your order has shipped. Please allow up to 48 hours for tracking information to update.

Order Cancellations: Pre-orders can be canceled within 24 hours of placing the order. After this period, cancellations are not guaranteed, as the order may already be in processing.

Returns and Exchanges: Due to the nature of pre-orders, returns and exchanges may be limited. Please refer to our return policy for specific details.

By placing a pre-order, you agree to these terms and acknowledge that delivery times may be longer than standard orders. We appreciate your patience and understanding.


Shipping Restrictions:
- We do not ship to P.O. Boxes, APO/FPO addresses.
- Certain remote locations may experience longer shipping times.