Pre-Order Policy
Thank you for your interest in our exclusive pre-order items. Pre-orders allow you to reserve your favorite pieces before they become available to the general public. Please read our pre-order policy carefully before making your purchase.
Placing a Pre-Order
• Select your desired items and sizes from our pre-order collection.
• Complete the purchase process as you would with any other order.
Payment
• Full payment is required at the time of placing the pre-order.
Order Confirmation
• You will receive an email confirmation once your pre-order is successfully placed.
• This email will include an estimated delivery timeframe of 3-4 weeks from the order date.
Fulfilment Timeframe
• Pre-orders typically take 3-4 weeks to be fulfilled.
• You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Delays
• While we strive to meet the estimated delivery timeframe, unforeseen delays can occur. We will keep you informed of any significant changes to your order status.
Order Modifications
• Changes to pre-orders (such as size adjustments) can be made within 7 days of placing the order. Please contact our customer service team for assistance.
Cancellations
• Pre-orders can be canceled within 24 hours of placing the order for a full refund.
• After 24 hours, cancellations are not guaranteed and will be reviewed on a case-by-case basis.
Returns and Exchanges
• Our standard return policy applies to pre-order items. Items can be returned within [number] days of receipt for a refund or exchange.
• Items must be in original condition with tags attached.
Exchanges
• If you need a different size or item, please follow our standard exchange procedure.
Updates
• We will keep you updated on the status of your pre-order through email notifications.
• For any inquiries or further information, please contact our customer service team at [contact information].
Customer Service
• If you have any questions or concerns about your pre-order, please reach out to us at hi@nicolesdollshouse.com. We are here to help!
Agreement
By placing a pre-order, you agree to the terms and conditions outlined in this policy.
Thank you for shopping with us and being a part of our exclusive pre-order experience!